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Campsite Rules & Regulations

Caravan and Camping at Pembrey Country Park

Check in Time: From 1.00pm onwards.
Departure Time: Before 12 noon.

Bookings Information: Pembrey Country Park, Pembrey, Llanelli, Carmarthenshire SA16 0EJ.
Telephone: 01554 742424 option 1.
Email:

Information & Rules

We want everyone to have a safe and enjoyable stay at Pembrey Country Park and ask that all our customers observe these rules and regulations.

Your Responsibilities

The person who books is responsible for ensuring compliance with the rules and booking conditions by all members of his or her party, including any visitors, pets or children. Please familiarise all of your party with these site rules.

Non-compliance with Rules

Failure to comply with the rules and regulations contained in this leaflet will result in appropriate action being taken i.e.

  • Verbal warning from Council staff;
  • Formal written notice to leave the site;
  • Refusal of future bookings;
  • Formal report made to Police Service.

Action taken will reflect the nature and severity of an incident and may not be carried out in the order above. Anyone requested to leave will not receive recompense or a refund (although refundable deposits will be returned upon the safe receipt of key fob and passes). Failure to return key fobs and passes will result in key fob deletion from the system.

Customer that fail to return key fobs and passes and day of leaving will incur will incur a penalty of £5 per day up to the value of deposit. Should a parking pass or key fob be lost then the refundable deposit will not be returned and the key fob will be deleted from the system to ensure that anyone finding it cannot enter the site.

The Council reserves the right to ban individuals from future use of the Park if a minimum of 3 written complaints are received from other campers and are substantiated by Council staff. Additionally, the Council reserves the right to ban individuals based on observation of activities that are detrimental to the park or the well being and safety of other park visitors and it’s staff.

All damages must be paid for. Failure to remove your caravan / motor home / tent will entitle the Council to remove / store any such items and the costs involved will be recovered by the Council. The Council shall not be liable for any injury, damage or loss caused to any such item or its contents during its removal and storage. If any crime or misdemeanour is committed in the Park by any person occupying the site then the Council reserves the right to exclude that person from the Park or cancel the agreement to occupy the site. Where no crime is committed but activities such as causing a nuisance, domestic disturbance, rowdiness etc. result in an onsite police investigation, then the above clause will also apply. Should customers notice any individuals setting up a tent or entering the site with a caravan after hours then we would request that you notify the Park Warden or contact Visitor Centre staff or Camp Site Reception staff so that the matter can be addressed.

Health & Safety Security

For your convenience and security the main park vehicle entrance barrier is operated manually by day and electronically operated in the evening. Key fobs are supplied when registering at the Reception or Visitor Centre. To prevent unauthorised access the gate must not be obstructed at any time. At no time should campers admit anyone without a key fob, as all registered customers will have been issued with one. All campers must display a permit, which may be inspected at any time by the Park Wardens.

Entering the Site

Drivers arriving at the main park barrier should present their key fob to the reader, which is mounted to the pay and display unit located at the right hand side of the entrance roadway. The barrier will then open. Drivers MUST NOT proceed through the barrier until it is FULLY OPEN and has come to a complete stop. On entering the park drivers MUST NOT STOP until their vehicle and caravan are completely clear of the barrier area and beyond the STOP ground markings.

Exiting the Site

When leaving the park the barrier will automatically open as a vehicle approaches. As the 3+ metre long barrier opens upwards drivers must ensure that they stop at the STOP line which is a safe distance from the barrier allowing it to open without obstruction. Again drivers MUST NOT proceed through the barrier until it is FULLY OPEN and has come to a complete stop.

The barrier at the entrance to the camp site will be locked at 22.00hrs all vehicles wishing entry after this time will need to park in the designated parking area.

Carmarthenshire County Council reserves the right to introduce additional security measures at any time and to notify customers staying onsite accordingly. In particular during peak times the area incorporating the showers may be locked at 20.00hrs, reopening at 08.00hrs, to prevent loitering in the amenity block at night.

Vehicles

In the interests of security, you must inform us of your vehicle registration details. Only one car per pitch is allowed. Additional cars are charged at £5.00 per night Additional vehicles must park in the designated parking areas. Drivers are asked to observe a 5mph (8km/h) speed limit throughout the campsite and 15 mph within the boundaries of the park. Remember drive safely at all times. Anyone driving dangerously may be issued with a warning and furthermore may be asked to leave the site. There is a strict rule No Vehicles on the Tent Area. Campers are allowed to drop off their Camping Equipment and then park their cars in the designated parking area. Only fully licensed, insured drivers may drive in the Park and the Highway Code must be observed. Learner drivers and motorised scooters/quads (except disabled scooters) are strictly prohibited within the boundaries of the park. No untaxed or un-roadworthy motor vehicle, motorcycle or trailers are permitted. Campers must not repair or dismantle any caravan/vehicle/motorbike without written Council permission. Transit vans and commercial vehicles are not permitted.

Bicycles

Bicycles must be ridden with due care and attention within the country park. This includes staying on the main route in the woodland area of the Park, proceeding with caution and giving way to pedestrians. Cyclists must not ride at night and must observe the campsite 5mph speed limit. We also recommend that appropriate safety gear be worn whilst cycling in the Park.

Restricted Activities

  • No ball games (football/cricket/baseball/hockey etc.) are permitted in the site, as they can disturb the peace of others and may cause damage to property. The Games Field is available for this purpose.
  • No golf practice, this includes practice swings without golf balls;
  • No hanging ropes etc. to swing on trees;
  • No water balloons or water guns within the amenity block;
  • No eating or drinking within the amenity block;
  • No skateboards, rollerblades or scooters; and
  • No paddling pools or water slides.

Children

Parents or guardians are responsible for their children’s actions and their safety at all times whilst in the Park.

  • We understand that children may be excited at being away from home but would emphasise that there should be no noise before 8.00am or after 10.00pm, in order to minimise disturbance to others.
  • Children (under 16) must NOT be left unattended in the park. Parents are asked to control their children at all times and NOT allow them to play in or around the amenity block or damage any park property.
  • Children under the age of 10 must be accompanied by a parent/guardian when using the amenity block and should be supervised by a responsible adult when using any park facility, not only for their own safety but to regulate behaviour.

Please note that the Adventure Playground is for children aged 12 and under only and no children are permitted to enter the site when closed.

  • Please respect other campers pitches, and do not cut across them or let your children play in or around them or leave their property (including bicycles) lying around (This includes roadways).
  • In the interest of safety, children must not be allowed to play around the campsite barrier entrance.

Missing Children

In the event of a missing child, as a parent or guardian please contact the emergency services if you feel you need to do so. Please contact any member of staff who will assist until the emergency services arrive or the child is finally located.

Pets

Pets are welcome but the following conditions apply:

  • Small children should not be left in control of the family dog(s).
  • When your unit is unoccupied never leave your dog tethered or on a lead which extends beyond your pitch boundary or leave a pet in your caravan, tent, awning or vehicle for long periods of time.
  • Dog owners must ensure their pet does not cause any annoyance to other site users. Excessive barking will not be tolerated for obvious health and hygiene reasons.
  • Accidental fouling must be cleared up immediately and put into the bins provided. Anyone failing to clean up after their dog may be asked to leave the park and will incur a fine.
  • If a dog bites another individual the appropriate authority will be notified and the matter investigated accordingly.

Fire Safety

Open fires of any description are NOT permitted. Anyone found undertaking activities that damage ground conditions or the park environment will be dealt with as per details outlined in NON-COMPLIANCE WITH RULES

Recharge fees apply to discharged fire extinguishers. It is illegal for fire fighting equipment to be used for any purpose other than the fighting of fires and individuals responsible may be banned from the site. All caravans must be fitted with a fire extinguisher. Park staff may ask to see fire extinguishers at any time.

In the event of a fire in a caravan or tent or in the amenity block:

  • Ensure that the premises are evacuated.
  • Raise the alarm.
  • Call the Fire Brigade (999) from nearest phone or using an available mobile.

Noise / Behaviour

We expect everyone to show courtesy, respect and consideration at all times to other caravan and campers. Excessive noise, bad language, unruly or intimidating behaviour will not be tolerated.

Televisions, radios and stereos should be used considerately during the day and should not be audible outside your caravan, motor home or tent between 10:00pm and 8:00am when quiet should prevail. Additionally, musical instruments and in-car sound systems should not be operated between these times. Petrol/diesel generators are not allowed without prior consent from Campsite staff.

Smoking

All buildings in the park are non-smoking amenities. Cigarette ends should be extinguished and disposed of in the bins provided. Smoking in any building may result in Carmarthenshire County Council taking formal action.

Alcohol

No alcohol should be consumed in public areas within the site (only in the privacy of your tent/caravan). Any breach may result in Carmarthenshire County Council taking formal action. As the park is a public space, drink drivers will be prosecuted and underage drinking will not be tolerated.

Illegal Substances / Offensive Weapons

No illegal substances or offensive weapons may be brought onto the park. All items deemed to be offensive weapons (laser pens/catapults/toy firing guns including BB guns etc.) will be confiscated. If any illegal substances are discovered the police will be requested to deal with the matter immediately.

Drones

The use of drones within the campsite is forbidden without prior consent of the park management.

Use of Sites

All equipment, such as gas and electrical appliances, vehicles, camping gear etc. supplied or used by campers must comply with Government regulations and all safety requirements. Campers must not sell, assign or sub-let their right to keep a caravan/tent at the site. This site is for personal use only. No caravan/tent may bear any form of advert, drawing, poster or slogan other than the manufacturers name plates or transfers. Windbreaks and awnings are permitted provided they are kept well clear of neighbouring pitches. Tents are only permitted within the allocated tent area although "pup" tents may be permitted in awnings.

Campers must keep their pitch and facilities in a clean and tidy condition during their stay and leave the pitch and facilities in the condition in which they found it. Campers must ensure there are no obstructions on paths or roads and that waste material is NOT stored under caravans.

BBQs

Only purpose-built BBQs are allowed as long as they do not cause annoyance to others. These must be free standing, have a protective lid and a perimeter surround to prevent ash blowing. BBQs must be extinguished prior to you retiring for the night. In the event of ash damaging vehicles or property of another camper, the matter will need to be resolved between both parties involved. The use of disposable BBQs are NOT permitted in the Caravan Park unless they are 300mm (1ft.) off the ground as they cause burn damage to grass and present a danger. To accommodate this type of BBQ, picnic tables with attached grills are located throughout the Park,

Pest Control

If you are aware of a sudden increase in vermin or notice any wasp nests please do not hesitate to notify park staff in order to address the problem.

Reporting of Accidents & Emergencies

Please ensure that you report any accidents /incidents to the Visitor Centre or Camp Site Reception immediately so they can be documented.

Use of Facilities & Amenities

Electricity

It is the responsibility of the customer to ensure that the mains electrical cable from the hook up point to the unit is safe, as is the unit’s own installation.

The hook-up points complies with the British Standard BS EN 60309-2. Your connecting lead will need a plug to match this socket outlet and a connector to match the inlet to your unit, both complying with BS EN 60309-2.

Always fully uncoil the supply cable to avoid overheating. The use of a second cable is not recommended, but if it is used it must be fitted with the same BS EN 60309-2 standard plug and connector. The connection between the two cables should be raised off the ground. Taped cable joints and ordinary 13A household plugs and sockets must not be used under any circumstances. When you’re ready to connect to your hook-up, make sure the RCD is in the off position and then connect your hook-up to your unit. There is only a 10amp electrical system on the park so the use of domestic electrical appliance such as kettles and heaters is not permitted.

Water Supplies

Water must not be wasted. Please advise park staff of any water leaks. The use of hosepipes is prohibited. Stand pipes are conveniently located around the campsite areas marked "drinking water". The washing of cars and caravans is not permitted. The use of paddling pools / waterslides is not permitted. Hot water is provided within the amenity block. However, the sink hot water supply can be limited when in frequent use. Should the water not heat up at all please contact park staff.

Dishes, Clothes & Washing Facilities

Currently there are no clothes washing facilities.

Dish washing facilities are provided at the amenity block.

Hot water should not be taken in containers from the amenity block.

For safety reasons, please do not erect temporary clothes lines in the park or hang clothes on trees or between caravans, tents or vehicles. Please only use hook-on window type.

Cleaning Operations

The Council reserves the right to close sections or the whole amenity block at specific times whilst cleaning duties or maintenance are undertaken. Normal cleaning times (subject to occupancy and operations) will be displayed. When cleaning is in progress appropriate doors will be locked and signs erected. Should toilet roll paper run out between cleans please contact our park staff.

Waste Disposal

We have an array of wildlife in the park so campers are asked to place their rubbish in the bins provided and keep bin compound areas clean and tidy.

General Rubbish

Rubbish must be bagged and disposed of in the bins provided. These bins are regularly emptied. Scraps of food must not be 'left out for the birds' as this will encourage vermin.

Chemical Waste

All chemical toilet waste must be flushed down the sluice facility, which is located near the amenity block. Customers are requested to rinse the sluice facility with the tap provided after use.

Recycling

As part of our 'Green Policy' materials can be recycled in the designated bins located around the campsite: glass, cans/tins and plastic bottles. These bins are emptied regularly. Please do not place plastic bags or non-recyclable items in these bins as this will contaminate the contents and collection may be refused.

Sanitary Waste

Sanitary bins are provided in all the ladies toilets and within the unisex disabled toilets. Nappy bins are provided in the baby changing toilet block. Please use these bins and do not flush hand towels, nappies or sanitary products down toilets as this can result in blockages.

Grass Cutting

Grass cutting is carried out from April to October. Cutting will take place around tents and awnings. Consequently, campers, particularly children, are requested to stay well clear of machinery. Please remember to wipe grass from your feet before entering the amenity block or this will result in floors becoming dirty very quickly.

Telephone / Deliveries

Telephone messages (unless urgent) cannot be delivered. Letters and parcels etc. will be accepted at the reception and held for collection but the Council will not undertake to advise the consignee.

Visitors

Visitors to the site will be charged for parking at the normal rate. No visitors are permitted after 10.00pm.

Lost Property

Any article lost or found at the site must be reported and handed into the Visitor Centre or Camp site Reception. Left belongings can be collected or returned by arrangement and pre-payment of a handling and administration charge of £5 plus postage and packing. At the end of the season, all unclaimed property will be donated to a local charity shop.

Park Attractions

The park’s attractions are available throughout the duration of your stay but you must ensure that all members of your party adhere to their rules of use e.g. age limits. Please note that some of the park facilities are open for reduced hours outside of peak season.

Local Attractions

Details of useful services and interesting places to visit are displayed on the notice board, located in the amenity block. Please take time to explore our local environment and we’re sure it will make your holiday even more enjoyable. Further information is available from Visitor centre.

GROUND SHEETS

Only breathable groundsheets are permitted and must not have rugs/mats placed on top of them. No electric fan heaters are permitted in awnings.

Leave No Trace Principles

The 'Leave No Trace' campaign outlines ethics to help outdoor enthusiasts, instructors, guides and centres alike to:

  • Value the natural environment;
  • Understand the impact of their activities;
  • Enable them to make decisions to minimise that impact; and
  • Enjoy their activities in a sustainable way.

Visitors to the Park should remember its 7 main principles i.e.

  • Plan ahead and prepare;
  • Travel and camp on durable ground;
  • Dispose of waste properly;
  • Leave it as you find it;
  • Minimise the effects of fire;
  • Respect farm animals and wildlife; and
  • Be considerate of others.

To practice any of the Leave No Trace ethics is very simple: Make it hard for others to see or hear you and LEAVE NO TRACE of your visit.

Customer Comments / Complaints

Should you experience any problems or have any queries during your stay, our on-site park staff will be pleased to be of assistance. We welcome your comments and / or suggestions on any aspect of the park’s operation and comment forms are available in the reception office and at the Visitor Centre. A visitor book is also available in the Visitor Centre.

Campers are particularly asked to bring to the Council’s attention any safety matters or issues involving faulty equipment. Campers are requested to remember others on site and not to do anything that could lessen their enjoyment.

Legal Matters

Damage to the site

Anyone found defacing or causing damage to any buildings, equipment or property in the park faces immediate eviction and prosecution. The pitch hirer will be responsible for and charged for any damage/breakages/loss caused by themselves or their visitors to the pitch or to any park facilities or to other campers’ property. All costs will be charged to the pitch hirer.

Loss, Damage and Injury

Your vehicles and their accessories and contents are left at your own risk. Carmarthenshire County Council, its staff and agents shall not be liable for the loss or theft of, or damage to, any property whilst they remain in Pembrey Country Park nor for any injury, accident or mishap to any person in the park, unless the same be caused or contributed to by any negligence or default on the part of Carmarthenshire County Council or its employees. Customers must ensure that their property is secure and fully insured for any unforeseen eventuality.

Booking Conditions

All customers must comply with our booking conditions (a copy of which is supplied at the time of booking, available from the Visitor Centre.) In particular arrival is permitted from 1.00pm onwards but each site must be vacated by 12 noon on the day of departure.

CAMPSITE BOOKING CONDITIONS

Useful Telephone Numbers:

E-mail - address
Pembrey Country Park Visitor Centre - 01554 742424 option 1.
Evening Warden (Mobile) Up to 20.00hrs - 07791 010 480.
Carmarthenshire Tourist Information Centre - 01554 777744
Burry Port Police Station - 01267 222020.

Campers are requested to remember others on site and not to do anything that could lessen their enjoyment.

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Contact

01554 742424

Pembrey Country Park,
Pembrey, Llanelli,
Carmarthenshire SA16 0EJ.